What happens when my alarm goes off while I’m not at home?
A Signal is sent from your system to UPSL’s 24 hour command center. You are then contacted, while system will reset and rearm itself.
How long does it take to respond to alarm going off?
With traffic taken into consideration it takes less than 10 minutes to respond. Unlike other security companies, our respond vehicles are never stationary and always moving. This simply means that when responding we are not leaving from headquarters and chances are maybe near the area.
Will my alarm still work if there is a power outage?
Alarm system battery can work up 12 hours on reserve power.
How are the security officers trained?
All officers are trained rigidly by ex-police officers.
How do I pay my bill?
Monthly bills can be paid by visiting head office or paid at the bank over the counter / standing order.
Does the monthly bill for 24 hour response and monitoring include the rental of alarm system equipment?
Alarm systems are not rented. The customer purchases the equipment and is theirs to keep. This proves to be more cost effective in the long run, saving the customer. After contract ends with UPSL, a customer can even opt to have another security company provide monitoring.
If the alarm goes off while I’m not at home? Will it go off?
After UPSL contacts you Alarm will stop, reset and re arm itself.
Will Alarms tell me what part of my house is affected?
Absolutely; when alarm system is being installed, the house will be separated into zones. The Alarm systems will then identify which zone is being affected.
Why doesn’t UPSL receive signals from my wireless GSM Module Alarm System?
GSM Module uses sim cards. Most sim cards expire after 3 months and expired cards will not be able to communicate with command center.